Who We Are

We are a dedicated group of library professionals. From sales to project management, we provide the best service and solutions in the industry.

  • Jim Smith

    Jim Smith

    Vice President, New Business Sales and AV

    Jim works with sales managers and sales reps to craft customized solutions to problems facing libraries. He is a student of what libraries and librarians want and need to serve their communities and patrons. He especially enjoys being part of the solution to increasingly complex problems that libraries are facing by focusing Baker & Taylor’s talent and resources.
  • Ryan Gallagher

    Ryan Gallagher

    Vice President, Customer Experience

    Ryan has been with Baker & Taylor for over 17 years, most of that time working with our CLS team. He loves working with staff to analyze workflow, from collection analysis to the first circulation, in order to improve efficiencies and reduce costs to the library’s patrons. There is nothing better than working with the library staff to solve a problem or come up with a new approach that improves their workflow and gets books into their patron’s hands more quickly.
  • Kathie Graham

    Kathie Graham

    Director of Customer Success

    Based in Syracuse, New York, Kathie is Director of Customer Success at Baker & Taylor. She has spent more than 20 years working with public libraries of all sizes with a focus on helping libraries serve their communities.
  • Tito Vazquez

    Tito Vazquez

    New Business Development Manager

    Tito is based in Tampa, FL and is a Community Outcomes & Outreach Consultant. He has been helping libraries connect with their communities for over 18 years.
  • Katy White

    Katy White

    New Business Development Manager

    Katy has served libraries for more than 20 years, first as part of United for Libraries, a division of ALA (formerly FOLUSA), and now as a member of the Baker & Taylor team. Based in Princeton, NJ, she helps libraries craft innovative solutions to meet patron and community needs.
  • Jane Herb

    Jane Herb

    New Business Development Manager

    A 20-year team member of Baker & Taylor, Jane has had roles both in sales and with the technical team at collectionHQ. She enjoys collaborating with our public library partners to match Baker & Taylor products and services with the needs of the library, helping them reach strategic goals in serving the community.
  • Marie Franklin

    Marie Franklin

    Senior Customer Success Manager

    Marie is based in Commerce, Georgia, and is Senior Customer Success Manager. She has over 30 years’ experience working with Libraries of all sizes.
  • Randy Boecker

    Randy Boecker

    Customer Success Manager, Northeast Region

    Randy is based in Easton, Pennsylvania, and is Customer Success Manager for Northeast U.S. He has spent the better part of the last 30 years working with libraries, both in cataloging and on the vendor side.
  • Samantha Chada

    Samantha Chada

    Customer Success Manager, West Region

    Samantha lives near Salt Lake City, Utah, and is Customer Success Manager for West U.S. Before joining Baker & Taylor, Samantha served as Assistant Director for the Wayne County Public Library.
  • Alisa Brown

    Alisa Brown

    Customer Success Manager, East Region

    Alisa Brown is based in Commerce, Georgia and is Customer Success Manager for the East U.S. She has been helping librarians, through her work with Baker and Taylor, for 26 years.
  • Christina Cotton

    Christina Cotton

    Customer Success Manager, North Central Region

    Christina Estes Cotton is based in Commerce, Georgia and is Customer Success Manager for the North Central U.S. She has been helping librarians, through her work with Baker and Taylor, for 16 years.
  • Roberto Rodriguez

    Roberto Rodriguez

    Customer Success Manager, South Central Region

    Roberto lives in San Antonio, Texas, and is the Customer Success Manager for South Central U.S. He has over 18 years' experience in the library industry with Baker & Taylor and collectionHQ.
  • Marsha Yarborough

    Marsha Yarborough

    Customer Success Manager, West Region

    Marsha is based in Charlotte, NC and is Customer Success Manager for West U.S. Marsha has worked with Baker & Taylor for 30 years with her last post as project manager in the retail organization.
  • Amber Keipe

    Amber Keipe

    Customer Success Manager, Central Region

    Amber is based in Charlotte, North Carolina and is Customer Success Manager for Central U.S. and Canada. Amber has over 9 years’ experience in the book industry working with Baker & Taylor.
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