Privacy Policy

Effective March 5, 2014.
Last Updated December 30, 2021

Baker & Taylor, LLC ("Baker & Taylor") respects your right to the privacy of the personally identifiable information you provide us on our website. To that end, unless you agree otherwise, or we state otherwise in this policy or at the time information is collected, any personally identifying information you provide to Baker & Taylor will not be revealed to anyone outside of Baker & Taylor affiliated companies. The following policy is intended to explain how your personal information will be treated. This policy may change from time to time, so please check back periodically.

This Privacy Policy should be read in conjunction with the Terms of Use of this website.

When an individual visits Baker & Taylor's websites, our servers collect basic technical information, including, for example, the visitor's domain name, referral data (e.g., we record the address of the last URL visited prior to clicking through to Baker & Taylor's websites) and browser and platform type. This is a common practice on the Internet. We also count, track and aggregate the visitor's activity into our analysis of general traffic flows on our websites. We may merge information about visitors and visits into group data, which may then be shared on an aggregated basis with our advertisers, but we will not disclose your individual identity or personally identifiable information without your permission.

1. Information we collect about you and how we collect it

   We collect several types of information from and about users of our website, which may include information defined as personal data or personally identifiable information under applicable law ("personal data"). For example, we may collect any of the following information about you:

   • Name
   • Address
   • Email address
   • Phone number
   • User ID
   • IP address
   • Device and browser information
   • Payment processing and order processing information, including purchase orders, credit card and financial account information
   • Information (which we may receive from a library, your institution or business)

   1A. Information you give to us The information you give to us on our website may include:

   • Information that you provide by filling in forms on our website.

     • This includes information provided when you purchase goods or services through us or sign up for our newsletters and other types of information material;
     • Information we receive when we process and respond to your inquiries related to products, customer service and technical support; and
     • Information obtained when you provide feedback on our website.
   • Records and copies of your correspondence with us (including email addresses).
   • Additional personal information including resumes and other non-sensitive information, when applying for a position at Baker & Taylor (through Baker & Taylor's career site).

   1B. Information we collect about you through our website As with many other websites, as you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

   • Details of your visits to our website, including resources that you access and use on our website, traffic data, location data, logs, language, date and time of access, frequency and other communication data.
   • Information about your computer, mobile device and internet connection, including your IP address, operating system, host domain and browser type.
   • Details of referring websites (URL).

   The information we collect automatically is statistical data that helps us improve our website and deliver a better and more personalized service, enabling us to:

   • Determine website traffic patterns.
   • Count web visits.
   • Determine traffic sources so we can measure and improve the performance and security of our site.
   • Help us to know which pages and content are the most and least popular.
   • Observe site search patterns to provide more intuitive navigation cues.
   • Determine user frequency and recency.

   Third-party ad servers and analytics providers
   Baker & Taylor works with third party network advertisers, ad agencies, analytics service providers and other vendors to serve third party advertisements on and through the website, to provide us with information regarding traffic on the website, including the pages viewed and the actions users take when visiting the website; to serve our advertisements on other websites, within mobile Apps, and elsewhere online; and to provide us with information regarding the use of the website and the effectiveness of our advertisements. For example, if you click one of our advertisements, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement; likewise, if you click on an ad you see on our website, our service provider(s) may be able to tell which page you were visiting on our website and pass that information to the advertiser. The advertisements you see may be served by one or more third parties, who may use information about your activities on the website, and other websites and services, to provide you targeted advertising based upon your interests.

   These third-party service providers may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about you including personal data. These third parties may collect information about you across sites and over time. Cookies and web beacons, including those set by third-party network advertisers, may be used to, among other things, serve you targeted advertisements, prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you.

   While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising.

   You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the "opt-out" procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an "opt-out" by participating companies in the DAA Self-Regulatory Program. You may also opt out of tracking and receiving targeted advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices. Please note opting out through these mechanisms does not opt you out of being served advertising, you will continue to receive generic ads while visiting the website and elsewhere online.

   This website uses web analytics services provided by third parties to help us evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The information generated by the analytics service about your use of the website may be transmitted to and stored by the third party on servers in the United States.

   To opt-out from being tracked by Google Analytics download and install the Google Analytics Opt-out Browser Add-on for your current web browser, visit https://tools.google.com/dlpage/gaoptout?hl=en-GB.

   To opt-out from being tracked by Adobe Analytics, visit https://www.adobe.com/privacy/opt-out.html.

   Cookies, web beacons and other technologies used on this website

   1. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. We use cookies to help deliver advertisements, to identify browsers that visit us, and to track usage throughout our websites. We also use cookies on our shopping site to make the ordering process more convenient for users. Other companies, which place advertising on our site, also have the ability to assign their cookies to you in a process that Baker & Taylor does not control. However, cookies cannot be used to identify individuals, only machines, so these advertisers will not know who you are.
   2. We reserve the right to use, without personally identifiable information, any questions, comments or other information submitted by users in books, articles, commentaries, research or similar ways.
   3. If you visit a website which is linked to Baker & Taylor's website, you should consult that website's privacy policy. These third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the privacy, content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, products or services.
   4. Baker & Taylor may from time to time conduct voluntary surveys of visitors to the site to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties, but no personal details will be traceable or associated with specific individuals.
   5. We will only disclose personally identifiable information under the following limited circumstances: (1) when required to do so by law, for example, in response to a court order or a subpoena; (2) to protect our website, our company, or our site visitors; (3) when the information is needed by certain agents and contractors of Baker & Taylor, like accountants, lawyers, and website hosts or developers in order to perform their work for Baker & Taylor (note that these agents and contractors may not use the information for any purpose other than to carry out the services that they are performing for Baker & Taylor); (4) to provide you with the transmission of newsletters or advertisements in which you may be interested and opted in; (5) in the event that Baker & Taylor files for bankruptcy or is purchased in whole or in part by another business entity; and (6) for such other purposes which are disclosed at the time the information is given.
   6. This website is intended primarily as a business-to-business information site and is thus not intended for the use of children under the age of 13 years old. Baker & Taylor does not knowingly collect personally identifiable information from children under the age of 13.

   How we use your information Below please learn how we process information collected about you (including personal data) as well as the corresponding legal basis. We may process your information where the processing is:

   • Necessary for entering into or the performance of a contract with you. For example:
     • To carry out our obligations arising from any contracts entered into between you and us, your organization and us, or between your employer and us, and to provide you with the information, products, and services that you request from us.
   • Necessary for us to comply with a legal obligation.
   • Necessary for the legitimate interests pursued by a third party or us (to the extent it does not infringe on any data subject's fundamental rights and freedoms). For example:
     • To improve the website content so it is presented in the most effective manner for you and for your computer.
     • To allow you to participate in interactive features of our service (when you choose to do so).
     • To keep our site safe and secure.
     • To provide you with technical support and to improve our website and services.
     • To provide you with information that you have requested and respond to your inquiries.
     • To notify you about changes to our service or our website.
     • If you are an existing customer, to communicate (including by email and/or SMS) with you to provide information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you.
     • If you contact us regarding applying for a position, we may use the information for recruiting, talent management and employment purposes (recording, examination, assessment, selection, and conclusion of an employment offer).
     • Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, to transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal data that you provide and other information concerning your relationship with us.
   • Pursuant to valid consent provided by you, to provide you with information about goods or services we feel may interest you. If you do not want us to use your data in this way, simply do not opt-in when we ask for your consent on the relevant forms where we collect your data. For any other purpose where you have provided valid consent where it is legally required.

   How we disclose your information We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect, or you provide, as described in this policy:

   • To any member of Baker & Taylor for the foregoing described purposes.
   • To contractors, service providers, and other third parties we use to support our business or in connection with the administration and support of the activities noted above, and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them (e.g., database hosting providers, managed service providers, developers, consultants).
   • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Baker & Taylor's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Baker & Taylor about our website users is among the assets transferred.
   • To fulfill the purpose for which you provide it. For example, if you ask us to communicate information to a third-party dealer or installer who is installing or serving your product.
   • For any other purpose disclosed by us when you provide your information or with your consent when required by applicable law and regulations.
   • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, including for billing and collection purposes; or to protect the rights, property, or safety of Baker & Taylort, our employees, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
2. We may transfer your information outside the European Economic Area

   The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on our behalf. This includes staff engaged in, among other things, the fulfillment of your request or order and the provision of support services. Baker & Taylor has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. To request a copy, contact Baker & Taylor (see "Contact Us". We will take all steps reasonably necessary to ensure that your data is treated securely and subject to appropriate safeguards in accordance with this policy and applicable laws and regulation.

3. How long we retain your information

   Unless otherwise required by law, Baker & Taylor will erase personal data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal basis for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal data has been unlawfully processed; and when it is necessary to comply with legal obligations.

4. Your choices about how we use and disclose your information

   We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:

   • Cookie settings. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
   • Do Not Track. Our system may not respond to Do Not Track requests or headers from some or all browsers.
   • Account Information and Communication Preferences. You may be able to review and update your account information through the website, including certain personal data and your communications preferences. You may opt out of receiving marketing e-mails from us by following the opt-out instructions provided to you in those e-mails. Please note that we reserve the right to send you certain communications relating to your account or use of the website (for example, order confirmations, product service experience or other transactions) and these transactional messages may be unaffected if you opt-out from marketing communications.
   • Sweepstakes, Contests and Promotions. If you choose to enter sweepstakes, contests or promotions, information such as your name and shipping address, may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion's official rules.
5. Your rights regarding your personal data

   At any time, you may exercise certain rights you may have under applicable law and regulation, including the following rights:

   • The right to request access to your personal data, which includes the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and information related to how it is processed.
   • The right to rectification or erasure of your personal data, which includes the right to have incomplete personal data completed, including by means of providing a supplementary statement, and certain rights to request us to erase your personal data without undue delay.
   • The right to restrict or object to processing concerning your personal data, which includes restricting us from continuing to process your personal data under certain circumstances (e.g., where you contest the accuracy of your personal data, processing is unlawful, your personal data is no longer needed for the purposes of processing, or you have otherwise objected to processing related to automated individual decision-making).
   • The right to data portability, which includes certain rights to have your personal data transmitted from us to another controller.
   • Where data processing is based on your consent, the right to withdraw consent at any time.
   • The right to lodge a complaint with a supervisory authority.

   Contact Information:

   If you have any questions or comments about these Terms of Use or our Services, please contact us by email at [email protected] or telephone at 800-775-3700. You also may write to us at Baker & Taylor, LLC, 2810 Coliseum Centre Drive, Charlotte, NC 28217. For California residents to exercise your consumer rights by clicking here. For EU citizens to exercise your data subject rights by clicking here. Questions or comments submitted through other means, such as Wall posts, may not be received or addressed.

   How we secure your information

   In making your decision whether to provide personally identifiable information, you should be aware of the general risks of transmitting information over the Internet. While Baker & Taylor takes reasonable physical, administrative, and technical measures to secure the information we collect from and about our customers and website visitors. However, no method of electronic transmission or method of electronic storage is 100% secure. Therefore, we cannot guarantee the security of any information you submit.